Singapore’s telecommunications market has become one of the most competitive and mature markets in the world, driven by the first standalone 5G network and ultra-high wireless broadband penetration. one. To deliver a differentiated customer experience, Singapore’s first digital network operator, M1 Limited (M1), has selected CSG (NASDAQ: CSGS)’s highly scalable cloud-native platform to increase efficiency and tap new revenue streams across industries. This transformation strengthens M1’s enterprise business and fully prepares for the future, while improving the customer experience.
Jan Morgenthal, chief digital officer at M1, said: “M1 is undergoing a digital transformation to ensure we are future-ready. CSG’s innovative SaaS platform will provide M1 with cloud capabilities, accelerating our pace of innovation and increasing agility to meet constant change. market demand and achieve sustainable growth in the enterprise sector. CSG has unique insights into customer needs and masters specialized knowledge in enterprise monetization, which will help us gain business advantages and enhance enterprise customer experience.”
CSG Ascendon is hosted on Amazon Web Services (AWS), enabling M1 to reinvent B2B best practices with a cloud-driven customer experience that delivers the same level of convenience and customization as the consumer experience. Quarterly software updates enable M1 to easily keep pace with change, while streamlined product management enables the rapid release of new services. These improvements enable M1 to monetize demand for immersive experiences in the arts, entertainment and leisure sectors by managing an expanding ecosystem of B2B2X relationships and driving growth through partnerships such as the National Heritage Board. In the process, M1 has laid the foundation for future scalable growth and evolved and transformed Singapore’s telecommunications landscape.
Ian Watterson, senior vice president and head of Asia Pacific at CSG, said: “Businesses want the same level of ease and personalization as consumers, and all industries are feeling the pressure. Combining CSG’s SaaS platform with M1’s forward-thinking approach, empowering them to reimagine enterprise experience best practices in the Singapore telecom market and go beyond expectations similar to consumer experience, giving enterprises a service experience they are willing to have more. We are honored to have the trust of M1 to be their only enterprise A future-proof growth engine for billing providers and their portfolio as we usher in a new era of change in our more than 15-year partnership.”
