First Student, North America’s largest student transportation services provider, recently announced new enhancements to First View, one of the leading parent transportation apps that brings together traditional yellow bus and First Alt alternative transportation into one connected experience. Whether a student rides a yellow bus, an alternative vehicle, or both, First View gives parents one place to stay informed with real-time visibility, communication, and support throughout every journey.
With more than 1.1 million downloads and 300,000 active users as of June 30, First View continues to help families stay informed and confident about their student’s transportation. New enhancements for the 2026–2027 school year expand the app’s capabilities while making it even easier for families to manage transportation across multiple students, multiple vehicles, and multiple service types – all within a single experience.
“Every great school year begins with a safe ride, and families deserve confidence in that journey,” said John Kenning, President and CEO of First Student. “Our mission is to provide the safest, most reliable, and most efficient ride to school so students arrive ready to learn and achieve their full potential. First View brings that mission to life by giving families greater visibility and confidence in their child’s journey, whether they travel by yellow bus, alternative transportation or both. It’s another way we’re living our values of Caring for Our Students and Setting the Highest Standards while creating a safer, more connected transportation experience for every student and family we serve.”
New Features and Enhancements for the 2026–2027 School Year
- Track multiple students in one app, regardless of the type of vehicle they ride to school
- Expanded language support, now available in 15 languages including English, Spanish, Canadian French, Arabic, Chinese, Ukrainian, Vietnamese, Somali, Portuguese, Swahili, Haitian Creole, Nepali, Amharic, Russian, and Pashto
- Push and in-app notifications when the vehicle arrives for pick-up and drop-off, both at the stop and at school
- Trip change notifications, including driver, vehicle, and schedule updates, as well as when a student boards or exits the vehicle
- Service alerts from districts/divisions and locations, including weather changes, delays, and road closures
- Expanded multilingual customer support, including a First Alt call center that is 50% bilingual, outbound Spanish-language parent outreach, and a dedicated Spanish-language inbound support line for families
Unlike most transportation apps that support only one type of service, First View’s parent app allows families to manage transportation for every student in one place. Parents can track yellow bus routes, alternative transportation, and even charter transportation for summer programs through a single app, creating one seamless transportation experience regardless of how their children travel to and from school. This unified approach is especially valuable for families with multiple children or students whose mode of transportation changes throughout the school year.
“Providing families with accurate and timely transportation information is important to us,” said Lisa Riveros, Director of Transportation for Wichita Public Schools. “I really like how First View gives parents real-time visibility into their student’s transportation so they can stay informed, know what to expect, and have confidence that their child is getting to and from school safely.”
Families can also share feedback after every trip through First Student’s Feedback Portal, helping the company continuously improve the transportation experience.
For families who use First Alt, First Student’s alternative transportation service, First View provides additional capabilities designed specifically for individualized transportation. Parents can view and cancel same-day rides, manage trips scheduled up to 14 days in advance, access driver and vehicle information, and receive notifications when their student boards or exits the vehicle. The app helps ensure a better experience for families whose students have disabilities.
“The expansion of First View to 15 languages is a tremendous benefit for our families,” said Victoria Storti, Transportation Specialist for Livermore Valley Joint Unified School District. “Every parent deserves access to timely transportation information in a language they understand. By offering more language options, First View is helping us create a more inclusive experience, improve communication with families and ensure more parents can stay connected to their student’s daily transportation.”
The enhancements are being introduced as part of First Student’s broader back-to-school readiness efforts, helping families start the school year with greater confidence while reinforcing the company’s commitment to delivering one connected transportation experience across every student, every vehicle, and every journey. First Student’s continued investment in technology and innovation was recently recognized with a 2026 CIO 100 Award, honoring organizations that use technology in innovative ways to deliver business value.
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