Infinitus Systems Inc., the trusted voice AI platform powering more than 100 million minutes of healthcare conversations, announced an expanded partnership with Salesforce, allowing joint customers to invoke Infinitus’s voice AI agents to complete and automate complex administrative healthcare tasks.
Through this partnership, Salesforce and Infinitus customers can launch purpose-built healthcare AI agents through Infinitus’s Agentforce and MuleSoft connectors to verify coverage for drugs, pharmacy, and medical benefits.
Infinitus AI solutions streamline healthcare and life sciences organizations’ ability to complete complex, high-volume phone-based tasks, reducing staff burnout and accelerating care timelines for patients. Launched directly from Salesforce, these capabilities help organizations manage every interaction from a single console – helping to boost workflow efficiency, supporting faster time to therapy and addressing barriers to care.
“Our Partner Network is led by innovators like Infinitus who use Agentforce for Health and Life Sciences to help reduce the administrative burden on care teams and speed time to treatment for patients,” said Frank Defesche, SVP and GM, Life Sciences Cloud at Salesforce. “Infinitus is a pioneer in trusted voice AI for healthcare. The company brings a deep understanding of the payor and provider landscape, and how AI can be used safely and securely to engage audiences at scale in healthcare.”
Infinitus lets healthcare organizations launch its voice AI agents from Salesforce through MuleSoft and Agentforce so they can automate routine administrative phone calls no matter where they are on their digital transformation journey. Whether an organization is just beginning its AI journey on the Salesforce Platform or has taken steps to reimagine their employee and patient experiences using Health Cloud or Life Sciences Cloud, Infinitus makes it easy to become AI-enabled and improve experiences without causing business disruption.
Joint customers will be able to easily automate or manually launch verification of benefits, individually or in bulk, and deploy at scale from Salesforce Health Cloud and Life Sciences Cloud for the following use cases:
- Major medical and PBM benefit verifications: Infinitus AI agents can make calls to major medical payors and pharmacy benefit managers (PBMs) to check patient eligibility, get details on patients’ healthcare plans, and review treatment coverage and cost share – along with access restrictions like prior authorization and specialty pharmacy requirements.
- Prior authorization and follow-up calls: Infinitus AI agents can call prior authorization departments to check on the status of prior authorizations or appeals requests for treatments.
- Follow-up calls for product coverage: Infinitus AI agents can make follow-up calls to payors regarding formulary exceptions and bridge eligibility.
- Bypass Interactive Voice Response (IVR) and hold times: Infinitus’ FastTrack initiates calls to payors (e.g., for benefit verification) and enables human users to skip IVR systems and hold times. FastTrack helps organizations save time and serve more patients.
Once verified, this information will be automatically updated in Salesforce to provide near real-time summaries of benefits and coverage for medications and care services.
“We meet customers wherever they are in their AI journey and fit seamlessly into their existing systems. They want AI to make things easier, not add complexity,” said Ankit Jain, CEO and co-founder of Infinitus. “A deeper partnership with Salesforce makes it even easier for the healthcare industry to adopt trusted AI agents that actually move the needle on patient and staff experience. We’re proud to deliver an agent-first approach for patient services with the ease of integrating with APIs through Salesforce.”
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