Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, announced the completion of a full PMS migration across Imperial London Hotels’ portfolio. The rollout concluded with the successful cutover of the 1,379-room Royal National Hotel, one of the largest hotels in Western Europe and the largest property to join the Stayntouch platform in EMEA to date.
Imperial London Hotels has welcomed guests to Bloomsbury for almost two hundred years across seven distinct properties, including restaurants, bars, and event spaces just steps from the British Museum. Imperial selected Stayntouch to modernize operations across its full estate and support a more efficient, guest-ready front desk at scale.
The migration delivered value across Imperial’s portfolio, including:
- A phased rollout with zero disruption. Morton, Bedford, Tavistock, President, City Sleeper, Royal National and The Imperial each transitioned on schedule, hotel by hotel.
- Enterprise scale, proven. Stayntouch now runs the operations of one of the largest hotels in Europe, alongside boutique and mid-size properties in the same portfolio.
- Fast turnaround on integrations. SSO, invoicing, purchase order workflows, and financial reporting enhancements were delivered in close coordination with Imperial’s team throughout the rollout.
- Guest-facing check-in, streamlined. Digital Registration Cards let Imperial’s guests complete pre-arrival details and sign registration digitally, cutting front desk wait times across all seven properties.
- Self-service at scale. Stayntouch Kiosk gives guests the option to check in and out independently, freeing front desk teams to focus on service at Imperial’s busiest, highest-volume property.
Neil Braude, COO at Imperial London Hotels, said, “Moving seven properties to a new PMS, including the 1,379-room Royal National Hotel, required careful coordination and a partner we could rely on throughout the process. A key decision about selecting Stayntouch was not just the system but the people, which became clear very quickly that this was the right decision. The Stayntouch team worked closely with us at every stage, responded quickly when integrations or enhancements were needed, and helped us maintain momentum from one property to the next. Bringing each hotel live on schedule gave our teams confidence in the platform and in the partnership behind it.”
Jacob Messina, CEO of Stayntouch, said, “Imperial London Hotels is an impressive organization with a clear vision for how technology should support its teams and guests. A rollout of this size and complexity takes strong collaboration, and the Imperial team was an exceptional partner throughout the process. Their commitment to improving operations across the portfolio made this a natural partnership for Stayntouch. We are proud to welcome Imperial and excited about what we will accomplish together.”
“Imperial London Hotels is an incredible addition to the Stayntouch community and a hugely exciting partnership for our team in Europe,” said Jeff Down, Head of Sales EMEA at Stayntouch. “Hotel groups across the region are looking for technology that can manage complexity without making their operations more complicated. Imperial is a fantastic example of what is possible, and I am incredibly proud to see seven iconic London properties now running on Stayntouch.”
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