With the help of igloo smart access technology and Duve as an integrator, OYO has harnessed the power of igloo smart locks to deliver a seamless guest experience starting at the front door.
This end-to-end solution allows OYO to optimize operations and focus on guest satisfaction while minimizing time spent on access control, security, and key exchanges. Previously, OYO and its partners used manual check-ins and physical key handovers, to centrally manage access for guests, maintenance, and housekeeping.
Managing physical keys at scale also led to issues and inconsistent check-in/out experiences. Additionally, manually coordinating bookings across multiple channels was time-consuming for staff.
By integrating igloo smart access technology with Duve’s user-centric guest system, OYO hotel & home operators now communicate with guests seamlessly across various booking channels. This integration has streamlined automated check-ins and check-outs, ensuring timely guest communications. The integration syncs multi-channel bookings, performs identity verification, collects payment information, and provisions property access in a single end-to-end solution. This solution reduces the need for a 24/7 front desk and offers guests flexible, around-the-clock check-in and check-out with access codes sent before arrival.
igloo smart access technology is now used in over 600 OYO hotels and homes. Unique time bound access codes are generated automatically based on arrival times and can be easily updated for late checkouts, enhancing operational efficiency and reducing manual work.
Anthony Chow, CEO at igloocompany, shares:”Partnering with OYO has fostered a synergistic relationship that harnesses the power of igloo’s innovative keyless access solutions to transform hospitality operations. Through integrations with partners like Duve, our smart locks enable secure, efficient, and seamless check-in experiences for OYO’s hotels & homes worldwide. We take pride in empowering our global partners with the tools they need to deliver outstanding hospitality and redefine the guest experience, setting a new standard for the industry.”
Ritesh Agarwal, CEO & Founder of OYO shares: “Through a highly integrated and seamless ecosystem of partners, igloo has enabled us to provide consistent service while ensuring secure and seamless check-in experiences for our guests. The team at igloo has been absolutely fantastic to collaborate with—dedicated, forward-thinking, and always ready to go the extra mile.”
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