Connect America, a leader in connected homecare and engagement solutions, recently announced the launch of CareCompass, an extension of its traditional personal emergency response systems (PERS) that adds real-time nurse triage directly into the call flow using the same intuitive, easy-to-use help button that provides independence for millions of at-risk individuals today. By combining two foundational support services into a single access point, Connect America is redefining how users get access to the right help at the right time while avoiding unnecessary emergency department (ED) visits.
“Historically, the default response to a health concern has often been EMS and ED visits, even when it may not be necessary,” said Janet Dillione, CEO at Connect America. “CareCompass introduces a smarter first step: immediate clinical guidance that helps resolve issues in place whenever appropriate, improving outcomes while reducing unnecessary cost.”
From Emergency Response to Early Intervention
Traditional PERS has long served as a critical safety net, activated after an incident occurs. CareCompass builds on that foundation by moving support earlier in the moment of need, enabling individuals to seek guidance at the first sign that something isn’t right, before symptoms escalate into emergencies.
Nearly half of PERS interactions involve health-related concerns that may not require an EMS response, yet many individuals wait until symptoms worsen before seeking help. CareCompass addresses this gap by connecting individuals in real-time to a registered nurse who can:
- Assess symptoms in real time
- Provide immediate, personalized guidance to the most appropriate site of service for their situation
- Support safe self-care when appropriate
- Dispatch EMS when clinically necessary
For example, instead of defaulting to EMS for respiratory symptoms, a nurse can assess the situation, guide appropriate interventions, and help stabilize the individual at home, avoiding an unnecessary ED visit.
Driving Better Outcomes While Reducing Cost
By introducing integrated clinical assessment in the moment of need, CareCompass helps:
- Reduce avoidable emergency department visits and hospital transports
- Lower total cost of care across Medicare, Medicaid, and at-risk populations
- Improve appropriate utilization of healthcare resources
- Increase confidence for individuals and caregivers to act sooner
This shift from reactive response to proactive intervention enables a more efficient, patient-centered model of care, especially for aging and high-risk populations.
Delivering Actionable Insight for Care Teams
Beyond the immediate interaction, CareCompass generates clinically enriched insights that extend value across healthcare organizations. Unlike traditional incident reports that simply document events, CareCompass captures clinical context, transforming individual symptoms into actionable intelligence.
This enables:
- Risk stratification and trend identification across populations
- Identification of comorbidities and emerging health patterns
- Care gap closure and targeted follow-up interventions
- More effective case management and care coordination
Care teams can use these insights to conduct timely follow-ups, adjust care plans, reinforce education, and intervene before conditions worsen, creating a closed-loop model of care that extends beyond the initial interaction.
A Unified Solution for Consumers and Healthcare Organizations
CareCompass is designed to deliver value across both direct-to-consumer (DTC) and enterprise (B2B) use cases:
For Consumers and Caregivers:
- 24/7 access to a registered nurse through a familiar device
- Support for everyday health concerns, not just emergencies
- Greater confidence to remain independent at home
- Peace of mind knowing help is available before situations escalate
For Health Plans, Providers, and Care Organizations:
- Earlier visibility into member needs and emerging risks
- Reduced unnecessary utilization and improved cost management
- Enhanced ability to support care in place
- Data-driven insights to optimize care management and quality performance
“When people act earlier, everything improves—outcomes, experience, and cost,” said Dillione “CareCompass gives people permission and confidence to reach out sooner, which ultimately leads to better care and fewer avoidable emergencies.”
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