Centrical, a global SaaS company and a leader of Performance Experience Management, announced recently that it has achieved the Amazon Web Services (AWS) Service Ready designation for Amazon Connect.
Centrical’s Amazon Connect software solution follows architectural and operational best practices, is being actively used by customers in production environments, and customers are enthusiastically advocating for the solution and hence the designation was granted.
CX and the significance of Amazon Connect
The customer experience (CX) and contact center space are constantly evolving. To keep pace with these expectations, more businesses are investing in modern technology to optimize and automate processes and provide increasingly personalized experiences while staying ahead of customer expectations. This often requires customers to take an enhanced approach to their contact center technology stack to meet ever-changing demands.
With Amazon Connect at the core of these current and future contact center technology investments,
Ready Partners specialize in providing vetted solutions in the areas of analytics and reporting, omnichannel customer experience, customer relationship management, outbound communications, and workforce engagement. Current and future Amazon Connect customers may look to Centrical with a high degree of confidence in the interoperability of their solutions.
The Amazon Ready designation
The AWS Service Ready designation for Amazon Connect is the way to differentiate AWS Partners that have invested and engineered their solutions while demonstrating the ability to deploy and operationalize these solutions repeatedly, at scale. Finally, and most importantly, they have a list of customers that have successfully deployed the solution on AWS.
Centrical CEO on the designation
“Centrical is pleased to achieve the Amazon Connect Service Ready Partner designation,” said Gal Rimon, Founder and CEO. “We are committed to delivering the best technology for the best employee experiences and this certification proves that with Amazon Connect we are dedicated to helping companies achieve their business transformation goals by leveraging the agility and pace of innovation that Amazon Connect and Centrical provides.”
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