Duck Creek, one of the intelligent cores of insurance, recently announced that Southern Trust Insurance Company has selected Duck Creek Embedded Payments and Duck Creek Policyholder Portal to modernize its insurance billing and digital payments experience.
Duck Creek Embedded Payments will centralize insurance payment processing across digital channels while connecting Duck Creek Billing and Duck Creek Policyholder Portal into a unified financial ecosystem. The integrated solution enables Southern Trust to offer flexible digital payment options, improve payment visibility and reconciliation, and provide policyholders with secure self-service access to billing and account information. The initiative supports Southern Trust’s commitment to delivering a modern insurance billing and payment experience while improving operational efficiency through a connected cloud-based platform.
The initiative creates a connected financial ecosystem that simplifies how policyholders view bills, make payments, and manage their accounts through a single digital experience. By bringing together billing, payments, and policyholder self-service, Southern Trust can reduce operational complexity, improve payment flexibility, strengthen financial visibility, and deliver a more modern insurance customer experience. The decision builds on Southern Trust’s prior adoption of Duck Creek OnDemand Cloud Delivery, including Duck Creek Policy and Duck Creek Billing, as part of its broader cloud modernization strategy.
“Modernizing our payments ecosystem is an important step in delivering the experience our policyholders expect,” said Kenny Morris, Chief Information Officer at Southern Trust. “We are simplifying how customers interact with us, expanding digital payment options, and creating a more connected and efficient process across our organization. This investment strengthens both customer experience and operational performance.”
Through the deployment of Duck Creek Embedded Payments and Duck Creek Policyholder Portal, Southern Trust expects to:
- Enhance the digital insurance payment experience for policyholders
- Integrate Duck Creek Billing and create a unified payment framework
- Provide flexible secure and convenient payment options
- Improve billing reconciliation and payment visibility
- Reduce manual processes and increase operational efficiency
As insurers continue to modernize legacy billing systems, integrated payment and self-service capabilities are becoming increasingly important for improving customer satisfaction, accelerating payment collection, and reducing administrative costs.
“Modern insurance payments require more than simply offering digital payment options,” said Teresa Kim, Chief Financial Officer at Duck Creek. “What Southern Trust is building is a connected financial ecosystem where billing, payments, and policyholder engagement work together seamlessly. By integrating Duck Creek Billing, Embedded Payments, and Policyholder Portal, Southern Trust is reducing operational complexity, improving financial visibility, and delivering the frictionless digital experience policyholders increasingly expect.”
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