IgniteTech, one of the enterprise software powerhouses known for leading the AI transformation revolution, yesterday (on 11 February 2025) announced Eloquens AI, a groundbreaking platform that redefines how organizations manage email communications through intelligent human-AI collaboration. Building on the success of IgniteTech’s MyPersonas technology, Eloquens AI advances the company’s vision of putting powerful AI capabilities in the hands of business professionals. The announcement was made at GenAI Expo during IgniteTech’s keynote address kicking off the event held in Ft. Lauderdale, Florida.
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“Email remains one of the most critical, yet time-consuming channels for business communication,” said Eric Vaughan, CEO of IgniteTech. “With Eloquens AI, we’re not just automating email management – we’re amplifying human capabilities through AI. This launch builds on our proven approach of putting humans in control of AI to drive real business transformation.”
Eloquens AI leverages IgniteTech’s patent-pending AI-enabled data structures to ensure accuracy while maintaining brand voice and context. The platform offers comprehensive support for major email platforms including Microsoft 365, Google Gmail, and GFI’s Kerio Connect, making it accessible to organizations of all sizes regardless of their email infrastructure. The platform’s revolutionary features include:
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- Advanced Human-AI Orchestration: Intelligent routing and response generation that learns from and augments human expertise
- Real-Time Human Connection: Seamless escalation to human experts when needed, with knowledge capture for continuous improvement
- Global Language Support: Native handling of over 160 languages without translation
- Enterprise-Grade Security: Advanced protection for sensitive communications
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The platform emerged from IgniteTech’s own AI transformation journey, where it achieved:
- 70% reduction in response time for customer inquiries
- 85% decrease in manual email processing
- Consistent response quality across multiple languages
- Improved team productivity and scalability
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“Organizations today don’t just need faster email responses – they need intelligent communication that maintains human judgment and expertise,” added Vaughan. “Eloquens AI demonstrates our vision of true human-AI synergy, where AI amplifies rather than replaces human capabilities. This is about transforming how organizations communicate, enabling them to scale their expertise while maintaining the personal touch that only humans can provide.”
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Eloquens AI is available immediately in three editions to suit different organizational needs:
- Professional Edition: Designed for individual professionals managing their own email communications
- Business Edition: Optimized for small to medium teams requiring collaborative email management
- Enterprise Edition: Built for large organizations with complex, high-volume email workflows
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Each edition includes core AI capabilities while scaling features like processed email volume, knowledge storage, and number of active campaigns to match organizational requirements.
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For similar information on new technologies concerning AI and automation, please visit these web pages –
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